Shanna Birky
About Shanna Birky
Shanna Birky serves as the Vice President of Customer Experience at Classy, a position she has held since 2023. She previously worked at Classy in various roles, including Director and GM of Self Service Business, and Sr. Director of Customer Experience.
Current Role at Classy
Shanna Birky serves as the Vice President of Customer Experience at Classy, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and overall satisfaction. Her leadership aims to improve service delivery and foster strong relationships with clients.
Previous Positions at Classy
Prior to her current role, Shanna Birky worked at Classy in several capacities. She served as the Director and General Manager of the Self Service Business from 2019 to 2023. Additionally, she held the position of Senior Director of Customer Experience from 2021 to 2023. These roles contributed to her extensive experience in customer service and operational management.
Education and Academic Background
Shanna Birky studied at the University of San Diego, where she earned a Bachelor of Science degree in Communication from 2004 to 2008. She also attended Arizona State University for one year in 2004 to 2005. Her educational background provided a foundation for her career in customer experience and communication.
Professional Experience Overview
Shanna Birky has accumulated significant experience in customer experience and management roles throughout her career. Her tenure at Classy spans multiple years and various leadership positions, allowing her to develop a comprehensive understanding of customer needs and business operations.