Travis Ehrenstrom
About Travis Ehrenstrom
Travis Ehrenstrom is a Technical Support Manager at Classy, where he has worked since 2023. He has extensive experience in technical support and customer service, having held various roles at Customer.io and GetG5 over the past decade.
Work at Classy
Travis Ehrenstrom serves as the Technical Support Manager at Classy, a position he has held since 2023. In this role, he focuses on helping customers achieve their fundraising goals by providing reliable, responsive, and effective support. He oversees the expansion of Classy's support team and services to meet the needs of a diverse and growing global customer base. Additionally, he collaborates closely with the product team to provide feedback and prioritization for customer requests and issues.
Previous Experience in Technical Support
Before joining Classy, Travis Ehrenstrom worked at Customer.io in various roles. He served as a Technical Support Engineer from 2018 to 2020 and later as Technical Support Manager from 2020 to 2023. He also held the position of Technical Support Team Lead for 9 months in 2020. His experience at Customer.io equipped him with skills in managing customer inquiries and enhancing support processes.
Background in Web Implementation and Design
Travis Ehrenstrom has a background in web implementation and design, having worked at GetG5. He was a Website Implementation Manager from 2014 to 2015 and served as a Web Builder/Designer from 2013 to 2014. Additionally, he worked as a Contract Web Builder in 2013. His experience in these roles contributed to his understanding of client experience and support.
Education and Expertise
Travis Ehrenstrom studied at Portland State University, where he earned a Bachelor of Arts degree in History from 2007 to 2010. His educational background provides him with a foundation for critical thinking and problem-solving, which he applies in his technical support roles.
Experience in Leadership and Management
Travis Ehrenstrom has held several leadership positions throughout his career. At GetG5, he was the Manager of Client Experience and Support from 2015 to 2018, where he focused on enhancing customer satisfaction. He also served as the Assistant Executive Director at Sisters Folk Festival Inc. from 2010 to 2012, further demonstrating his management capabilities.