Torva Williams Allen
About Torva Williams Allen
Torva Williams Allen is a Customer Success Manager at Cleanly in Manhattan, New York, where she has worked since 2018. She is recognized for her ability to build strong relationships with customers and her extensive experience in various customer service roles.
Work at Cleanly
Torva Williams Allen has served as a Customer Success Manager at Cleanly since 2018. In this role, Allen focuses on building strong relationships with frequent customers by understanding their needs and ensuring high-quality customer service. Allen's tenure at Cleanly spans six years, during which the emphasis has been on enhancing customer satisfaction and fostering loyalty among clients. Allen also held the position of Customer Experience Tier 2 Manager at Cleanly since 2017, contributing to the company's commitment to excellent customer experiences.
Education and Expertise
Torva Williams Allen earned a Bachelor of Applied Science degree from The City University of New York, where studies focused on Liberal Arts and Liberal Studies from 2010 to 2015. This educational background has equipped Allen with a broad understanding of various subjects, enhancing the ability to connect with diverse customer needs. Additionally, Allen completed secondary education at Catherine Mcauley High School from 2004 to 2008, laying the foundation for future academic and professional pursuits.
Background
Prior to joining Cleanly, Torva Williams Allen worked at Starbucks as a Supervisor from 2014 to 2017 in Seattle, Washington. This role involved overseeing daily operations and managing staff, which contributed to the development of strong leadership and customer service skills. Allen's extensive experience in customer service roles includes positions as a cashier, server, and manager across various environments, showcasing adaptability and a commitment to team collaboration.
Customer Service Experience
Torva Williams Allen has extensive experience in customer service, having worked in various roles that include cashier, server, and manager. This diverse background has provided Allen with a strong foundation in understanding customer needs and delivering effective solutions. The ability to adapt to different work environments and paces has been a significant asset in enhancing team collaboration and customer satisfaction throughout Allen's career.