Charles CAO
About Charles CAO
Charles Cao serves as the VP of Revenue Operations at ClearBank, leveraging his extensive experience in strategy and operations. He holds an MBA from INSEAD and has previously held senior roles at Conga and Universal Music Group, focusing on data transformation and organizational health.
Work at ClearBank
Charles Cao serves as the VP of Revenue Operations at ClearBank, a role he has held since 2023. His position involves overseeing revenue strategies and operations, focusing on optimizing performance and driving growth. ClearBank operates in a hybrid work environment, allowing for flexibility in work arrangements. Cao's expertise in transforming complex data into actionable insights supports his responsibilities in this role.
Previous Experience at Conga
Before joining ClearBank, Charles Cao worked at Conga in various capacities. He served as Sr. Director of Global Strategy from 2021 to 2023 and held multiple roles including Director of EMEA Marketing and Industries, Business Excellence Manager - Media Industry Lead, and Sr. Director EMEA Operations and Strategy. His tenure at Conga spanned several years, during which he contributed to strategic initiatives and marketing efforts across the organization.
Career at Universal Music Group
Charles Cao's career includes significant experience at Universal Music Group, where he worked as Head of Global CRM Strategy from 2012 to 2014. Prior to that, he served as International eCRM Manager from 2008 to 2012. His roles involved developing customer relationship management strategies and enhancing user engagement within the music industry.
Education and Expertise
Charles Cao holds a Master of Business Administration (M.B.A.) from INSEAD, which he completed in 2015. He also earned a Master's Degree in Business Management with a Marketing Major from EDHEC Business School between 2003 and 2007. His educational background, combined with his expertise in strategy execution and data analysis, equips him for leadership roles in revenue operations.
Background and Skills
Charles Cao has a diverse background in marketing and strategy across various industries. He began his career as a Marketing Executive at Yahoo! UK & Ireland and has held positions in search engine marketing and CRM strategy. His skills include a strong focus on teamwork, strategy execution, and a passion for intrapreneurship, which reflects his proactive approach to leadership and innovation.