Zita Flaherty
About Zita Flaherty
Zita Flaherty is a Senior Customer Success Manager with extensive experience in customer relations and account management. She has worked at ClearlyRated and Brightidea, and holds a Bachelor's degree in Retail and Business Management from Galway-Mayo Institute of Technology.
Current Role at ClearlyRated
Zita Flaherty serves as a Senior Customer Success Manager at ClearlyRated, a position she has held since 2023. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer management. Her current position builds on her previous roles within the company, where she has developed a deep understanding of customer needs and business operations.
Previous Experience at ClearlyRated
Zita Flaherty has a history of working at ClearlyRated, where she held various positions. She worked as an Account Executive from 2016 to 2018 and later transitioned to an Account Manager role from 2018 to 2021. Additionally, she briefly served as a Senior Customer Success Manager in 2021 for three months. Her tenure at ClearlyRated has provided her with a comprehensive understanding of customer success strategies and account management.
Education and Qualifications
Zita Flaherty studied at Galway-Mayo Institute of Technology, where she earned a Bachelor's degree in Retail and Business Management from 2009 to 2012. She also attended Galway Technical Institute, achieving FETAC Level 5 in Care of the Older Person in 2012 and in Fashion/Apparel Design from 2008 to 2009. Her educational background supports her expertise in customer success and management.
Professional Background
Before her roles at ClearlyRated, Zita Flaherty worked at Brightidea as a Senior Customer Success Manager from 2021 to 2023. She also gained experience as a Recruitment Consultant and Account Manager at Adecco Group from 2013 to 2016. These positions have contributed to her skills in customer relations and account management, enhancing her effectiveness in her current role.