Daniel Tatum
About Daniel Tatum
Daniel Tatum is a Coordinator and Customer Success Associate at ClearPoint Strategy, with prior experience at Blackboard and Salesforce. He holds a B.S. in Business Administration with a focus on Digital Marketing from Liberty University and has completed several certifications in Salesforce CRM.
Current Role at ClearPoint Strategy
Daniel Tatum serves as a Coordinator and Customer Success Associate at ClearPoint Strategy since 2023. In this role, he focuses on onboarding support and renewal management for SaaS platforms. His responsibilities include ensuring customer satisfaction and facilitating a smooth transition for new clients. He employs his skills in project management and data analysis to enhance customer experiences and streamline processes.
Previous Experience at Blackboard
Before joining ClearPoint Strategy, Daniel Tatum worked at Blackboard from 2021 to 2023 as a Project Analyst and Associate Account Manager. His tenure included managing client accounts and analyzing project requirements. He contributed to various initiatives aimed at improving service delivery and customer engagement, leveraging his analytical skills to support project outcomes.
Education and Certifications
Daniel Tatum holds a Bachelor of Science in Business Administration with a focus on Digital Marketing from Liberty University. He has also completed Salesforce CRM Sales Trailhead and Salesforce Marketing Trailhead certifications, enhancing his expertise in customer relationship management and marketing strategies.
Technical Skills and Tools
Daniel Tatum is proficient in several technical tools and platforms. He utilizes Power BI for data analysis and visualization, enhancing decision-making processes. He is experienced in using JIRA and Confluence for project management and collaboration. Additionally, he employs Adobe Creative Studio for creative tasks and Asana for project management and administration.
Early Career Experience
Daniel Tatum began his career with externships at Salesforce and Oracle. In 2019, he worked as a Marketing and Sales Extern at Salesforce for one month, where he gained insights into sales strategies. In 2018, he held a similar position at Oracle, also for one month, which provided him with foundational experience in field marketing.