Mara Plaud Rivera 🏳️⚧️
About Mara Plaud Rivera 🏳️⚧️
Mara Plaud Rivera is a Senior Customer Success Manager at ClearPoint Strategy, where she has worked since 2021. She has a background in client services and education, managing a portfolio of over 50 customers and focusing on software adoption and user research.
Work at ClearPoint Strategy
Mara Plaud Rivera has been serving as a Senior Customer Success Manager (Product Management Mentored) at ClearPoint Strategy since 2021. In this role, she manages a portfolio of over 50 customers, contributing to an annual recurring revenue exceeding $1.2 million. Her responsibilities include prioritizing bug fixes and re-testing for software transitioning to React, while collaborating closely with the Product Management team to ensure a customer-driven approach. Additionally, she drives the adoption of new software features by educating customers and following up on feature requests.
Education and Expertise
Mara Plaud Rivera studied at Wesleyan University, where she earned a Bachelor of Arts (B.A.) degree. Her academic focus included History, Latin American Studies, and Theater. This diverse educational background supports her analytical skills and enhances her ability to deliver informed recommendations to stakeholders based on user research and survey data analysis.
Professional Background
Before joining ClearPoint Strategy, Mara held various positions that contributed to her expertise in customer service and client relations. She worked at Morning Consult as a Senior Associate in Client Services for 8 months in 2021, following her role as an Associate in Client Services from 2020 to 2021. Additionally, she served as a Senior Interviewer at Wesleyan University in 2017 and as a Senior Admissions Officer at Stratford University in 2019. Her experience also includes a brief tenure as a Temporary CRM Data Coordinator at McDermott Will & Emery.
Achievements in Client Services
In her roles, Mara Plaud Rivera has demonstrated a commitment to customer success by delivering concise PowerPoint presentations that provide strategic recommendations to company stakeholders. Her ability to analyze user research and survey data has been instrumental in informing business decisions and enhancing customer satisfaction. Through her proactive approach, she has effectively driven the adoption of new software features, ensuring that customer needs are met.