Tricia Jessee
About Tricia Jessee
Tricia Jessee is a Senior Manager of Implementation and Services at ClearPoint Strategy, where she focuses on optimizing implementation efficiency and improving customer satisfaction. She holds a Bachelor of Science in Business Administration from Washington and Lee University and has extensive experience in customer success and service delivery workflows.
Current Role at ClearPoint Strategy
Tricia Jessee currently serves as the Senior Manager of Implementation and Services at ClearPoint Strategy, a position she has held since 2022. In this role, she focuses on optimizing implementation efficiency to align with customer objectives. Her responsibilities include leading the development of process improvements to streamline service delivery workflows. Jessee's expertise in deploying tools and refining methodologies significantly enhances the overall service delivery experience.
Previous Experience at ClearPoint Strategy
Tricia Jessee has held multiple roles at ClearPoint Strategy, contributing to her extensive experience in customer success and implementation services. She worked as a Customer Success Associate from 2017 to 2019, then advanced to the role of Customer Success Manager from 2019 to 2020. Following that, she served as a Senior Customer Success Manager for one year, from 2020 to 2021. Throughout these positions, she implemented strategies that prioritized customer needs, leading to improved customer satisfaction scores.
Educational Background
Tricia Jessee earned her Bachelor of Science (B.S.) in Business Administration from Washington and Lee University, where she studied from 2013 to 2017. Her education provided her with a solid foundation in business principles, which she applies in her current and previous roles in customer success and implementation.
Internship Experience
In 2016, Tricia Jessee gained practical experience as a Sales and Marketing Intern at Bloomforth for three months. This internship allowed her to develop skills in sales and marketing, further enhancing her capabilities in customer-focused roles.
Personal Interests
Tricia Jessee is known for her personal interests outside of her professional life. She is a pizza aficionado and enjoys trying new restaurants with friends. Additionally, she has a cat named Cashew, reflecting her appreciation for pets.