Paula Argent
About Paula Argent
Paula Argent serves as the Operations Manager at Clearshark, bringing over eight years of experience in Information Technology and Operations. Her background includes significant roles at Iron Bow Technologies and Force 3, where she focused on enhancing sales channels and partner relationships.
Work at ClearShark
Paula Argent has served as Operations Manager at ClearShark since 2016. In this role, she is responsible for overseeing operational processes and ensuring efficient service delivery. Her tenure at ClearShark spans eight years, during which she has contributed to the company's growth and operational excellence in Hanover, Maryland. Her focus includes identifying opportunities for improvement within the organization and enhancing customer service.
Previous Experience at Iron Bow Technologies
Before joining ClearShark, Paula Argent worked at Iron Bow Technologies for three years, from 2013 to 2016. She held the position of Channel Operations Manager, where she specialized in building sales channels and strengthening partner relationships. Additionally, she served as Associate Alliance Manager at Iron Bow Technologies for one year, from 2012 to 2013. Her experience at Iron Bow Technologies contributed to her expertise in operations management.
Background in Customer Operations
Paula Argent has a significant background in customer operations, having worked at Force 3 as Director of Customer Operations for 14 years, from 1998 to 2012. In this role, she managed customer service processes and operations, enhancing the overall customer experience. Her extensive experience in this area has equipped her with the skills necessary to lead operational teams effectively.
Expertise in Information Technology
Paula Argent possesses deep expertise in Information Technology, Operations, and Customer Service. Her professional background spans multiple industries, including Federal IT, Commercial, and Healthcare. She has a proven track record of analyzing current processes and identifying opportunities for change, particularly in the context of value-added resellers (VARs).
Experience with Major Technology Companies
Throughout her career, Paula Argent has gained extensive experience working with major technology companies such as Cisco, Dell, EMC, HP, and NetApp. This exposure has enhanced her understanding of the technology landscape and contributed to her ability to implement ISO standards and improve operational efficiencies.