Paula Fay
About Paula Fay
Paula Fay is an Operations Manager at Clearshark with over 20 years of experience in the technology sector, specializing in process improvement and partner relationship management. She has held key positions at major companies, including Cisco and Dell, and has a strong background in various industries such as Federal IT, Commercial, and Healthcare.
Work at ClearShark
Paula Fay has served as the Operations Manager at ClearShark since 2016. In this role, she focuses on enhancing operational efficiency and identifying opportunities for change within the organization. Her responsibilities include analyzing the current processes, quality, and delivery models of the value-added reseller (VAR) to implement improvements. Fay's tenure at ClearShark has spanned over eight years, during which she has contributed to the company's growth and operational excellence from their location in Hanover, Maryland.
Previous Experience in Technology Companies
Before joining ClearShark, Paula Fay accumulated extensive experience in the technology sector. She worked at Iron Bow Technologies as Channel Operations Manager from 2013 to 2016, and previously held the position of Associate Alliance Manager at the same company from 2012 to 2013. Her earlier role as Director of Customer Operations at Force 3 lasted from 1998 to 2012. This diverse background includes working with major technology firms such as Cisco, Dell, EMC, HP, and NetApp.
Education and Expertise
Paula Fay specializes in operational management and process improvement. Her expertise lies in identifying opportunities for change by analyzing existing processes within a VAR. She has implemented ISO standards to enhance partner relationships within the sales channel, demonstrating her commitment to quality and operational excellence. Fay's knowledge spans multiple industries, including Federal IT, Commercial, and Healthcare, allowing her to apply best practices across various sectors.
Background in Operations Management
Paula Fay has a robust background in operations management, with over two decades of experience in the field. Her career includes significant roles that focus on customer operations and channel management. Fay's work has involved strategic analysis and the implementation of operational standards, contributing to improved efficiency and partner relationships in the technology industry.