Annika Mills
About Annika Mills
Annika Mills is a Senior Manager of Customer Success with extensive experience in account-based marketing and customer journey management. She has worked in various roles across multiple companies, focusing on enhancing customer success through internal collaboration.
Current Role at ClearVoice
Annika Mills serves as the Senior Manager of Customer Success at ClearVoice, a position she has held since 2022. In this role, she focuses on enhancing customer success through internal collaboration and account-based marketing strategies. Her expertise in customer journey management supports her efforts to ensure clients derive maximum value from ClearVoice's services.
Previous Experience at ClearVoice
Prior to her current role, Annika Mills worked at ClearVoice as a Senior Customer Success Manager from 2020 to 2022. During this time, she developed strategies to improve customer engagement and satisfaction, leveraging her extensive background in customer success management.
Educational Background
Annika Mills studied at the University of Arizona, where she earned a Bachelor of Arts in Business Management and Business Communication from 2004 to 2009. She also attended The Art Institute of California, San Francisco, achieving a degree in Fashion Marketing and Management in 2008. Additionally, she obtained a Professional Certificate in Service Experience Management from the W. P. Carey School of Business at Arizona State University from 2018 to 2019.
Career History in Customer Success
Annika Mills has over a decade of experience in customer success and account management. She has held various positions, including Senior Customer Success Manager at WebPT from 2017 to 2019, and Senior Strategic Customer Success Manager at Sendoso in 2019. Her career also includes roles at Limelight Networks, McMURRY/TMG, LLC, and FetchBack Inc., where she focused on enhancing client relationships and driving customer satisfaction.
Skills and Specializations
Annika Mills specializes in account-based marketing and customer journey management. Her strong focus on internal collaboration aims to enhance customer success, enabling clients to maximize the value they receive from SaaS and marketing solutions. Her extensive experience in the field positions her as a knowledgeable resource in customer success strategies.