Michael Sloan
About Michael Sloan
Michael Sloan is an Information Technology Support Specialist with extensive experience in IT support roles, including positions at BT, JPMorgan Chase & Co., and Clearwater Analytics. He has expertise in cloud-based technologies, incident management, and IT asset management.
Work at Clearwater Analytics
Michael Sloan has been employed at Clearwater Analytics as an Information Technology Support Specialist since 2019. In this role, he is responsible for providing technical support and ensuring the smooth operation of IT systems. His experience in this position spans over five years, during which he has contributed to enhancing the efficiency of IT services within the organization.
Previous Experience at JPMorgan Chase & Co.
Prior to his current role, Michael Sloan worked at JPMorgan Chase & Co. as a Desktop Support Manager from 2016 to 2019 in Edinburgh, United Kingdom. His responsibilities included managing active directory tasks, such as adding users to security groups and creating distribution groups. He also performed high-level IT asset management, which involved conducting weekly stock audits and reporting to a Global stores team.
Experience at BT and Sky
Michael Sloan's career includes experience as a Helpdesk Technician at BT from 2015 to 2016 in Belfast, United Kingdom. During this time, he utilized Okta for administration to address common IT issues efficiently. He also worked at Sky as a Customer Service Technician Support from 2014 to 2015, where he provided technical assistance to customers.
Technical Skills and Tools
Michael Sloan possesses a range of technical skills relevant to his roles in IT support. He has utilized PowerShell and the Atlassian stack software for incident management and project collaboration. Additionally, he has experience with cloud-based technologies, including Microsoft Exchange, O365, Intune, and Zoom, which he used to develop teams and manage user access. He is also skilled in using image deployment tools like PXE boot and USB images to ensure new users receive the correct equipment.