Carissa Waltenbaugh
About Carissa Waltenbaugh
Carissa Waltenbaugh is the Director of Implementation & Client Support at Cleerly, with over 15 years of experience in customer-focused relationship management, business transformation, and strategic planning within the health and wellness space.
Title and Current Role
Carissa Waltenbaugh currently holds the position of Director, Implementation & Client Support at Cleerly. In this role, she manages a team of Implementation Consultants and Client Support to optimize implementation processes and client interactions. Her work focuses on achieving goals and delivering positive outcomes for clients.
Previous Experience at Accolade Inc.
Carissa has held multiple roles at Accolade, Inc. She served as Director, M&A and Strategic Partnerships Integration from 2021 to 2022, and Director, Operations Transformation from 2019 to 2021. Prior to these roles, she was Sr. Program Manager, Customer Implementations from 2016 to 2019, and Sr. Manager, Customer Partnerships from 2015 to 2016. Her time at Accolade, Inc. was marked by significant contributions to business transformation and customer implementation.
Consultancy and Project Management Roles
Carissa Waltenbaugh has accumulated rich experience in consultancy and project management. She worked at Jesse's Jar as a Consultant for five months in 2014 and at IMS Health in various roles, including Sr. Project Manager from 2011 to 2014 and Sr. Client Services Manager from 2007 to 2011. Her consultancy work involved analytics and strategic planning within the pharmaceutical and medical device sectors.
Early Career and Operations Roles
Before joining Accolade, Inc., Carissa held several roles focused on operations and management. She worked at Thomas-Jung, Inc. as Operations Director from 2005 to 2007 and at Melmark as Sr. Admissions Manager from 2003 to 2005. These roles laid the foundation for her expertise in operations management and customer-focused relationship management.
Educational Background
Carissa Waltenbaugh holds an MBA in Management from LaSalle University, where she studied from 2009 to 2014. She also achieved a BA in Communications from West Chester University of Pennsylvania, where she studied from 2001 to 2003. Her education has equipped her with a robust foundation in management and communications, which she has applied throughout her career.