Chris Potts
About Chris Potts
Chris Potts is a Systems Support Engineer currently employed at Clever Devices in Maryland, where he engages in network design and implementation. He has a diverse educational background in Computer Engineering, Economics, and Spanish, and has held various technical roles in companies such as Verizon and Staples.
Work at Clever Devices
Chris Potts has been employed as a Systems Support Engineer at Clever Devices since 2022. In this role, he engages in network design and implementation, contributing to the company's operational efficiency. He utilizes tools such as ServiceNow CMDB and JIRA for service ticketing, ensuring effective management of technical issues and support requests.
Previous Experience at Verizon
Prior to his current role, Chris Potts worked at Verizon from 2016 to 2017 as a Technical Support Analyst. His responsibilities included providing technical assistance and support to customers, helping to resolve issues related to Verizon's services. He also held positions at Verizon Wireless as a Technical Support Coordinator from 2010 to 2012.
Education and Expertise
Chris Potts has a diverse educational background. He studied Computer Engineering at the Community College of Baltimore County, earning a Bachelor of Arts from 2012 to 2015. He also obtained an Associate of Science in Computer Software and Media Applications from Rasmussen University in 2018. Additionally, he studied Economics and Spanish at the University of Lynchburg, achieving a Bachelor's degree from 2006 to 2010. He further enhanced his technical skills with a CompTIA A+ certification from Techskills of California.
Background in Technical Support
Chris Potts has extensive experience in technical support roles. He served as a Technical Analyst at Staples from 2017 to 2022, where he provided support for various technical issues. His earlier experience includes working as a Systems Specialist at Lynchburg College from 2006 to 2010 and as a Technical Support Coordinator at Verizon Wireless from 2010 to 2012.
Current Studies in Penetration Testing
In addition to his professional work, Chris Potts is actively studying penetration testing, data analysis, and programming languages. This ongoing education reflects his commitment to expanding his technical skills and staying current with industry trends.