Marcus Cox
About Marcus Cox
Marcus Cox is a Customer Success Manager with extensive experience in the transit industry, having held various roles at Transdev North America and other organizations. He holds a Bachelor of Arts in Communication and Media Studies from Northern Illinois University.
Current Role at Clever Devices
Marcus Cox serves as a Customer Success Manager at Clever Devices, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of solutions. His responsibilities include managing client relationships and addressing customer needs effectively.
Previous Experience at Transdev North America
Marcus Cox has extensive experience with Transdev North America, where he held multiple positions. He worked as a Bus Operator from 2008 to 2009, then progressed to Safety and Training Manager from 2011 to 2012. He served as Operations Manager from 2012 to 2013, followed by Director of Transit Operations from 2013 to 2015, and finally as General Manager from 2015 to 2018. His roles involved overseeing transit operations and ensuring safety protocols were followed.
Experience as Transit Manager in DeKalb
From 2018 to 2022, Marcus Cox worked as the Transit Manager for the City of DeKalb, Illinois. In this capacity, he managed public transit services and worked to improve transit efficiency and accessibility for the community.
Career at Swiftly, Inc.
Marcus Cox spent 11 months in 2022 as a Customer Success Manager at Swiftly, Inc. During this time, he contributed to customer engagement and support, focusing on enhancing user experiences with the company's transit technology solutions.
Educational Background
Marcus Cox studied at Northern Illinois University, where he earned a Bachelor of Arts (B.A.) in Communication and Media Studies from 2008 to 2011. He also attended Highland Community College, obtaining an Associate of Arts (A.A.) degree from 2007 to 2008. His educational background has provided him with a solid foundation for his career in customer success and transit management.