Michelle Burnett
About Michelle Burnett
Michelle Burnett is a Service and OEM Administrator at Clever Devices, with over 20 years of experience in the telecommunications industry. She previously worked at Verizon for 23 years, where she held the position of Supervisor in the Operations Control Center.
Work at Clever Devices
Michelle Burnett has been serving as the Service and OEM Administrator at Clever Devices since 2019. In this role, she is responsible for overseeing service operations and managing original equipment manufacturer (OEM) relationships. Her position is based in Woodbury, where she applies her extensive experience in telecommunications to enhance service delivery and customer satisfaction.
Previous Experience at Verizon
Before joining Clever Devices, Michelle Burnett worked at Verizon for 23 years, from 1995 to 2018. During her tenure, she held the position of Supervisor in the Operations Control Center in Garden City, New York. Her responsibilities included managing operations and ensuring that customer service standards were met consistently. This experience provided her with a solid foundation in telecommunications and operations management.
Education and Expertise
Michelle Burnett studied at Hofstra University, where she earned a Bachelor's degree in Computer Science. She further advanced her education by achieving an Executive MBA, focusing on Business Administration and Management. This educational background equips her with the skills necessary to navigate complex business environments and lead teams effectively.
Background in Telecommunications
With over 20 years of experience in the telecommunications industry, Michelle Burnett began her career as a representative in the Customer Sales and Service Center. Her journey through various roles has allowed her to develop a deep understanding of customer service and operational excellence, which she leverages in her current position.
Team Management and Relationship Building
Michelle Burnett is known for her ability to build relationships and create high-performance teams. She thrives in fast-paced environments where exceeding customer expectations is a priority. Her focus on team management and collaboration contributes to the effectiveness of the operations she oversees.