Alicia P.
About Alicia P.
Alicia P. is a Customer Service Quality Assurance Analyst at cleverbridge, where she has worked since 2017. She has extensive experience in customer service roles, having previously held positions as a representative, supervisor, and team leader at cleverbridge and ClickandBuy.
Current Role at cleverbridge
Alicia P. currently serves as a Customer Service Quality Assurance Analyst at cleverbridge. She has held this position since 2017, contributing to the company's commitment to maintaining high standards in customer service. Her role involves evaluating customer interactions and ensuring that the service provided meets the established quality benchmarks.
Previous Positions at cleverbridge
Alicia P. has held multiple roles at cleverbridge prior to her current position. She worked as a Customer Service Representative from 2011 to 2012 and then progressed to the role of Customer Service Supervisor from 2012 to 2013. Following this, she took on the position of Customer Service Team Leader from 2014 to 2017, where she managed a team and oversaw customer service operations.
Experience at ClickandBuy
Before joining cleverbridge, Alicia P. worked at ClickandBuy as a Customer Service Representative from 2008 to 2011. During her three years in this role, she gained valuable experience in customer support and service management while based in Cologne.
Educational Background
Alicia P. studied at Duoc UC in Santiago de Chile, where she completed her Ausbildung zur Sekretärin from 1997 to 2000. This three-year program provided her with foundational skills in administration and secretarial work, which have supported her career in customer service.