Claudio Mascarella
About Claudio Mascarella
Claudio Mascarella is a Digital Marketing Services Coordinator with a background in customer service and sales. He has a Master's degree in Modern Languages and Translation and has worked at Cleverbridge, FLYERALARM, and Trusted Shops in various roles.
Current Role at Cleverbridge
Claudio Mascarella currently serves as the Digital Marketing Services Coordinator at Cleverbridge, a position he has held since 2023. In this role, he focuses on enhancing customer interactions through effective digital marketing strategies. His responsibilities include coordinating marketing services that align with company objectives and improve customer engagement.
Previous Experience at Cleverbridge
Claudio Mascarella has a history with Cleverbridge, having worked as a Customer Service Specialist in two tiers. He initially joined as a Tier 1 Specialist from 2021 to 2022 and later advanced to Tier 2 from 2022 to 2023. His experience in customer service has contributed to his understanding of client needs and effective communication.
Work History in Customer Service
Before his tenure at Cleverbridge, Claudio Mascarella worked in various customer service roles. He was a Call Center Agent International at FLYERALARM from 2018 to 2019 and served as a Sales Consultant at Trusted Shops from 2019 to 2020. These positions helped him develop skills in customer relations and sales strategies.
Education and Academic Background
Claudio Mascarella holds a Master's degree in Moderne Fremdsprachen und Übersetzung für internationale Beziehungen from Università degli Studi di Palermo, which he completed from 2014 to 2016. Additionally, he earned a Bachelor's degree in Moderne Fremdsprachen und Literaturen und Sprachvermittlung - Italienisch als Zweitsprache from the same university between 2011 and 2014. His academic background supports his language skills and enhances his ability to communicate effectively in diverse environments.