Edimara C.
About Edimara C.
Edimara C. is a Multilingual Customer Service Specialist with over 11 years of experience at cleverbridge in Köln, Germany. She has a diverse background in customer service and account management, having previously worked for companies such as Ferrostaal do Brasil and SIGN FOR COM GmbH & Co. KG.
Work at cleverbridge
Edimara C. has been employed at cleverbridge since 2013 as a Multilingual Customer Service Specialist. In this role, she focuses on providing support to customers in multiple languages, enhancing the overall customer experience. Her responsibilities include addressing customer inquiries and resolving issues efficiently. Edimara also plays a significant role in mentoring new colleagues, offering guidance to help them acclimate to the team and the company's processes.
Previous Employment Experience
Before joining cleverbridge, Edimara worked at SIGN FOR COM GmbH & Co. KG as a Key Account Manager on behalf of Intel Corporation Iberia from 2009 to 2013. She was responsible for managing key accounts and ensuring client satisfaction. Prior to that, she served as a Multilingual Import and Aftersales Assistant at Ferrostaal do Brasil Com. & Ind. Ltda. from 2001 to 2003. Additionally, Edimara worked as a Multilingual Export Assistant at KS Pistões Ltda from 1999 to 2001.
Education and Expertise
Edimara holds a Bachelor of Arts (B.A.) in Multilingual Communication, specializing in Spanish, German, and English, from TH Köln, which she completed from 2005 to 2009. She also studied at Universidad Nacional de Córdoba, focusing on Spanish linguistics and culture in 2008. Earlier in her education, she received professional training as an Export-Import Merchant from Senac Brasil in 2002 and completed her Bachelor's degree in Portuguese and German Language and Literature at Universidade de São Paulo from 1991 to 1995.
Language Skills and Translation Work
Edimara is multilingual, proficient in Spanish, German, and English, along with Portuguese. In her current role, she is responsible for translating internal email templates into Brazilian Portuguese, which facilitates effective communication with Portuguese-speaking customers. Her language skills enhance her ability to serve a diverse customer base and contribute to the company's multilingual support initiatives.