Edwin Mora
About Edwin Mora
Edwin Mora is a Software Asset Administrator with extensive experience in user support and IT service management. He has worked at various organizations, including Northwestern University and Kellogg School of Management, and is currently focused on enhancing efficiency through scripting and pursuing further certifications.
Current Role at Kellogg School of Management
Edwin Mora serves as a User Support Analyst at Kellogg School of Management, a position he has held since 2018. In this role, he is responsible for providing technical support to users and ensuring the smooth operation of IT services. His work involves troubleshooting issues and assisting in the migration of a new IT Service Management (ITSM) system, which is crucial due to the discontinuation of the current system.
Previous Experience at Northwestern University
Edwin Mora has held multiple positions at Northwestern University. He started as a Platform Services Intern in 2017, where he worked for seven months. Following this, he served as a User Support Specialist for six months from 2017 to 2018. His experiences at Northwestern contributed to his technical skills and understanding of user support in an academic environment.
Internship Experience at Year Up
Edwin Mora completed an internship at Year Up from 2016 to 2017, where he gained valuable experience over five months. This program focuses on providing young adults with skills and opportunities in the technology sector, which contributed to his professional development.
Background in Retail Management
Before his career in technology, Edwin worked as an Assistant Store Manager at Gamestop from 2013 to 2015. This role involved overseeing store operations and managing staff, providing him with foundational management skills. He also worked at Dunkin Donuts as a Crew Member for six months in 2016, further diversifying his work experience.
Education and Professional Development
Edwin Mora studied at Year Up from 2016 to 2017, focusing on developing skills relevant to the technology field. He is currently pursuing the CompTIA Security+ certification to enhance his knowledge in cybersecurity. Additionally, he is self-improving by learning Python and PowerShell, and he is developing a PowerShell script to streamline troubleshooting tasks.