Elena Ruetz
About Elena Ruetz
Elena Ruetz is a Technical Account Manager at Cleverbridge in Köln, Nordrhein-Westfalen, Germany, where she has worked since 2023. She has a background in client success and customer service at Cleverbridge and holds a Master of Arts and a Bachelor of Arts in Translation and Interpreting from Leipzig University and Heidelberg University, respectively.
Work at Cleverbridge
Elena Ruetz has been employed at Cleverbridge since 2017. She began her career at the company as a Customer Service Representative from 2017 to 2018. Following this role, she advanced to the position of Client Success Manager, where she worked from 2018 to 2023. In 2023, she transitioned to her current role as Technical Account Manager, where she continues to contribute to the company's operations in Köln, Nordrhein-Westfalen, Deutschland.
Education and Expertise
Elena Ruetz holds a Master of Arts (MA) in Dolmetschen und Übersetzen from Leipzig University, where she studied from 2012 to 2015. Prior to this, she earned a Bachelor of Arts (BA) in the same field from Heidelberg University, studying from 2008 to 2012. Her educational background provides her with a strong foundation in translation and interpretation, which supports her roles in client management and technical account management.
Background
Elena Ruetz has a professional background that spans several roles within Cleverbridge. Starting as a Customer Service Representative, she gained experience in client interactions and support. Her subsequent promotion to Client Success Manager allowed her to develop skills in managing client relationships and ensuring customer satisfaction. Currently, as a Technical Account Manager, she leverages her extensive experience to address technical needs and enhance client experiences.
Career Progression
Elena Ruetz's career at Cleverbridge reflects a clear trajectory of growth and responsibility. She started her journey in customer service, which laid the groundwork for her understanding of client needs. Her advancement to Client Success Manager demonstrated her capability in managing client relationships effectively. In her current role as Technical Account Manager, she applies her accumulated knowledge and skills to support clients in a more technical capacity.