Gabriel Echeverria
About Gabriel Echeverria
Gabriel Echeverria is a Technical Account Manager at Cleverbridge, where he has worked since 2023. He has a background in customer success and account management, with previous roles at Snapsheet Inc, Loadsmart, and Uber Freight.
Work at Cleverbridge
Gabriel Echeverria has been employed at Cleverbridge since 2022, initially serving as a Client Success Manager for two years. In 2023, he transitioned to the role of Technical Account Manager. His responsibilities include managing client relationships and ensuring customer satisfaction through effective product support. Echeverria's work is centered on understanding client needs and delivering solutions that enhance their experience with Cleverbridge.
Previous Experience in Customer Success
Prior to joining Cleverbridge, Gabriel Echeverria worked at Snapsheet Inc from 2015 to 2019. He held various positions including Supplement Support Specialist, Supplement Support Team Lead, Claims Resolution Specialist, and Customer Success Manager. His roles involved direct interaction with customers, focusing on resolving issues and improving service delivery. This experience laid the foundation for his later roles in customer success and account management.
Background in Account Management
Gabriel Echeverria has a background in account management, having worked as an Account Manager at Uber Freight from 2019 to 2020. He also held a position as Account Sales at Loadsmart for four months in 2021. These roles involved managing client accounts, developing relationships, and driving sales initiatives, contributing to his expertise in client success and satisfaction.
Career Transition and Philosophy
Echeverria transitioned from a role in collections to account management and customer success. This shift was motivated by his commitment to integrity and customer satisfaction. His early career began in phone-based support as an early delinquency collector, which emphasized the importance of honesty and transparency in customer interactions. This philosophy continues to guide his approach in his current roles.