Ian Sims
About Ian Sims
Ian Sims serves as the Global Manager of the Center of Excellence and Technical Account Management at Cleverbridge, where he has worked since 2023. He has a diverse background in client success management and project implementation, with previous roles at companies such as Epic, Innereactive, and Dewey's Pizza.
Current Role at Cleverbridge
Ian Sims currently serves as the Global Manager of the Center of Excellence and Technical Account Management at Cleverbridge. He has held this position since 2023 and operates in the Greater Chicago Area. In this role, he works cross-functionally with sales, marketing, and product teams to enhance the Customer Success organization through data-driven insights. His responsibilities include supporting Client Success Managers with escalations that require resources from Professional Services or Technical Account Management.
Previous Experience at Cleverbridge
Ian Sims has a substantial history with Cleverbridge, having worked in various roles since 2018. He was a Client Success Manager from 2018 to 2020, followed by a position as Senior Client Success Manager from 2020 to 2021. He briefly served as a Client Solutions Manager in 2021 for three months. His extensive experience at Cleverbridge has contributed to his current leadership role in the organization.
Professional Background
Before joining Cleverbridge, Ian Sims held multiple roles in different organizations. He worked as an Implementation Consultant/Project Manager at Epic for six months in 2014-2015. He also served as an Innexus Brand Manager and later as an Innexus Specialist at Innereactive from 2015 to 2017. His early career included positions as a Line Cook at Dewey's Pizza and a Writing Associate at The Ohio State University.
Education and Qualifications
Ian Sims earned a Bachelor of Arts (B.A.) in English Language and Literature from The Ohio State University, where he studied from 2010 to 2014. He also pursued additional studies at New York University, obtaining a Publishing Certificate in 2014. His academic background includes upper-level credits in English from the University of Greenwich in 2012. This educational foundation supports his roles in client success and technical account management.
Training Program Implementation
During his tenure at Cleverbridge, Ian Sims implemented a six-month training program aimed at upskilling the Technical Account Management team prior to its launch. This initiative reflects his commitment to enhancing team capabilities and improving service delivery within the organization.