Juliane Knobloch
About Juliane Knobloch
Juliane Knobloch is a Zendesk Optimization Analyst currently employed at cleverbridge in Köln, Nordrhein-Westfalen, Deutschland. She has a background in technical writing and holds degrees in Kommunikation und Medienmanagement and Angewandte Sprachen.
Current Role at cleverbridge
Juliane Knobloch serves as a Zendesk Optimization Analyst at cleverbridge, a position she has held since 2021. In this role, she focuses on enhancing the efficiency and effectiveness of the Zendesk platform, contributing to improved customer support processes. Her work is based in Köln, Nordrhein-Westfalen, Deutschland.
Previous Experience at cleverbridge
Before her current role, Juliane Knobloch worked at cleverbridge as a Technical Writer from 2015 to 2021. During her six years in this position, she was responsible for creating and maintaining technical documentation, ensuring clarity and accessibility for users. This experience laid the foundation for her current analytical role.
Experience at 1&1 Mail & Media Applications SE
Juliane Knobloch was employed at 1&1 Mail & Media Applications SE, where she worked as a Technical Writer from 2013 to 2015. Based in Karlsruhe, Baden-Württemberg, Deutschland, she contributed to the development of user documentation for GMX, WEB.DE, and mail.com, enhancing user understanding of the services offered.
Education and Expertise
Juliane Knobloch studied Kommunikation und Medienmanagement at Karlsruhe University of Applied Sciences from 2012 to 2014. She also attended Cologne University of Applied Sciences, where she studied Angewandte Sprachen and achieved the qualification of Diplom-Übersetzerin from 1998 to 2002. Her educational background supports her expertise in communication and technical writing.