Karen Mc Caul
About Karen Mc Caul
Karen McCaul is a Senior Manager of Customer Service at Cleverbridge, based in Chicago, Illinois, with 17 years of experience in managing customer service operations. She has a strong background in large-scale operations and has previously held various managerial roles at BT and Adecco in the United Kingdom.
Work at Cleverbridge
Karen Mc Caul has been serving as the Senior Manager Customer Service at Cleverbridge since 2022. In this role, she is responsible for overseeing customer service operations in Chicago, Illinois. Her focus is on enhancing customer experiences and ensuring efficient service delivery. With a strong background in managing large-scale operations, she utilizes her expertise to lead teams and implement strategies that align with the company's objectives.
Previous Experience at BT
Before joining Cleverbridge, Karen Mc Caul worked at BT for six years in various managerial roles. She served as Site Operational Manager from 2018 to 2022, where she managed site operations. Prior to that, she was the Cover Centre Manager from 2016 to 2018, overseeing customer service operations. Her career at BT began as a First Line Team Leader for the Digital Team, a position she held for ten years from 2006 to 2016. These roles contributed to her extensive experience in customer service management.
Early Career at Adecco
Karen Mc Caul began her career as Branch Operations Manager at Adecco from 1999 to 2002. In this role, she was responsible for the operational management of the branch, which laid the foundation for her future roles in customer service and operations management. This early experience contributed to her understanding of operational efficiencies and customer service dynamics.
Education and Expertise
Karen Mc Caul studied at Tyler School of Business in Illinois, where she earned a Diploma in Business Studies. Her educational background complements her 17 years of experience in strategically directing customer service functions. She has developed a strong expertise in improving customer journeys and driving business development through effective service strategies.
Professional Focus and Strategy Development
Karen Mc Caul has a strong passion for developing strategies in collaboration with business teams. She focuses on channeling customer feedback to drive service improvements. Her approach emphasizes the importance of understanding customer needs and aligning service delivery with business goals, which has been a key aspect of her career in customer service management.