Kimberly Dunbar
About Kimberly Dunbar
Kimberly Dunbar serves as the Vice President of Global Client Success Management at Cleverbridge, where she leads a global team responsible for a significant portion of the company's revenue. With a background in client success and sales across various organizations, including Yext and IBM, she has a strong focus on operational excellence and customer-centric strategies.
Work at cleverbridge
Kimberly Dunbar serves as the Vice President of Global Client Success Management at Cleverbridge. In this role, she leads a global team that manages a portfolio responsible for 96% of the company's overall revenue. Since joining Cleverbridge in 2022, she has introduced operational rigor around forecasting, risk mitigation, and strategic account planning. Additionally, she has implemented a comprehensive Client Success transformation aimed at creating a scalable, customer-centric model.
Previous Experience at Yext
Prior to her current role, Kimberly Dunbar worked at Yext in various capacities. She served as the Director of Client Success for the Enterprise division from 2021 to 2022, overseeing client relationships remotely from Los Angeles. Earlier, she held the position of Senior Client Success Manager for the Enterprise sector from 2017 to 2019 and later became the Client Success Director for Enterprise from 2019 to 2021, both roles based in the New York City Metropolitan Area.
Career Background at IBM
Kimberly Dunbar's career includes significant experience at IBM, where she held multiple roles. She participated in the IBM Sales Leadership Program from 2013 to 2014. Following that, she worked as a Watson Solution Sales representative for approximately ten months in 2014 and transitioned to the role of Watson Partner Success from 2015 to 2016, both based in the Greater New York City Area.
Educational Background
Kimberly Dunbar studied at the University of Notre Dame, where she earned a Bachelor of Business Administration (BBA) from the Mendoza College of Business. During her time at the university, she also served as a Teaching Assistant for a junior research course focused on Foresight in Business & Society from 2012 to 2013.
Internship Experience
In addition to her professional roles, Kimberly Dunbar gained early experience through internships. She worked as a Commercialization Marketing Intern at The Coca-Cola Company in 2012 and as a BBDO Hub Intern at AMV BBDO in London in 2011. These internships contributed to her foundational knowledge in marketing and client success.