Mary Wambui Schmidt
About Mary Wambui Schmidt
Mary Wambui Schmidt is a Client Success Manager at cleverbridge, recognized for her commitment to customer satisfaction with a Dell Gold Award. She has over 15 years of international experience in various roles across compliance, business operations, and sales.
Current Role at cleverbridge
Mary Wambui Schmidt serves as a Client Success Manager at cleverbridge, a position she has held since 2021. In this role, she is responsible for managing the onboarding and migration of new clients to subscription services. She prepares and presents quarterly business reviews to clients, providing insights on current eCommerce industry trends and best practices. Her work focuses on ensuring client satisfaction and fostering long-term relationships.
Previous Experience in Customer Relationship Management
Mary has extensive experience in customer relationship management, having worked at MTN Business as a Customer Relationship Manager from 2005 to 2008. In this role, she developed strategies to enhance customer engagement and satisfaction. Additionally, she served as a Financial Accountant at MTN Business from 2002 to 2004, contributing to financial operations and reporting.
Experience at Dell
Mary held multiple positions at Dell between 2011 and 2018. She worked as an EMEA Channel Advisor in Dubai from 2011 to 2015, where she focused on channel strategies across Europe, the Middle East, and Africa. Following this, she served as Channel Compliance Lead for Germany, France, the UK, and Ireland from 2015 to 2018, overseeing compliance initiatives in multiple locations.
Education and Professional Qualifications
Mary Wambui Schmidt studied at United States International University - Africa, where she earned a Bachelor of Business Administration (BBA) and an MBA in Strategic Management from 2007 to 2010. She also studied Accountancy at Strathmore Business School, achieving the Certified Public Accountant designation. Her educational background supports her expertise in business operations and financial management.
Achievements and Recognition
Mary received the Dell Gold Award for outstanding commitment to meeting customer requirements, highlighting her dedication to client success. With over 15 years of international experience in compliance, channel management, business operations, marketing, and sales, she has established a strong professional reputation in her field.