Melanie Martins
About Melanie Martins
Melanie Martins is a Customer Service Representative with over a decade of experience at cleverbridge in the Cologne Area, Germany. She has a diverse background in language services, having worked as an interpreter and project manager, as well as experience in customer service roles at various companies.
Current Role at cleverbridge
Melanie Martins has been employed at cleverbridge as a Customer Service Representative since 2014. In this role, she is responsible for assisting customers with inquiries and providing support related to the company's products and services. Her experience in customer service has contributed to her ability to effectively address client needs and enhance customer satisfaction.
Previous Experience in Customer Service and Translation
Prior to her current position, Melanie worked as a Freelance Translator from 2013 to 2014. She also served as an Interpreter at thyssenkrupp Materials NA from 2008 to 2011, where she facilitated communication in the Duisburg Area, Germany. Additionally, she held a position as a Check-in Agent at Lufthansa for one year in 1999, providing customer service in the Lisbon Area, Portugal.
Project Management Background
Melanie has experience in project management from her time at Fasttranslator.com, where she worked as a Project Manager from 2011 to 2012 in Cologne, Germany. This role involved overseeing translation projects and coordinating with clients and translators to ensure timely delivery and quality of service.
Educational Background
Melanie studied at Faculdade de Letras da Universidade de Lisboa, focusing on Portuguese Language and Culture from 1998 to 1999. She also attended Berfusbildende Schule Köln, where she studied Foreign Language Correspondence from 1995 to 1998. This educational background has provided her with a strong foundation in language skills and cultural understanding.
Early Career and Internships
Melanie began her professional journey with a student internship at Sumitomo NACCO Materials Handling Co., Ltd. in 1997, which lasted for one month in the Portland, Oregon Area. This early experience contributed to her understanding of the workplace environment and her subsequent career choices.