Michelle Steenvoorden
About Michelle Steenvoorden
Michelle Steenvoorden serves as the Vice President of Professional Services at Cleverbridge, bringing extensive experience from various industries including pharmaceuticals and fashion technology. She has held leadership roles at notable companies such as Lectra and IQNavigator, and possesses a strong background in project management and operational strategy.
Current Role at Cleverbridge
Michelle Steenvoorden serves as the Vice President of Professional Services at Cleverbridge, a position she has held since 2023. In this role, she operates from both Chicago, IL, and Cologne, DE. Her responsibilities include overseeing professional services and ensuring the delivery of high-quality support to clients. With her extensive background, she aims to enhance customer success and streamline operations within the organization.
Previous Experience at Lectra
Prior to her current role, Michelle worked at Lectra as Vice President of Professional Services & Customer Success from 2019 to 2023. During her four years in the Greater Denver Area, she focused on enhancing customer engagement and satisfaction. Her leadership contributed to the development of strategic initiatives that aligned with the company's goals in the fashion technology sector.
Background in Professional Services
Michelle has a diverse background in professional services across various industries, including pharmaceuticals, procurement, and renewal automation. She held significant positions such as Executive Director of Professional Services EMEA at IQNavigator from 2010 to 2016 and Senior Director of Professional Services at Beeline from 2016 to 2019. Her roles involved managing teams and developing strategies to improve operational efficiency and revenue generation.
Education and Expertise
Michelle holds a Bachelor of Science degree in Information Science and Technology from Penn State University. Her educational background complements her professional experience, particularly in developing global department strategies and managing operational KPIs. She possesses expertise in project management and has worked with Fortune 500 companies, focusing on mergers and acquisitions during her tenure at Deloitte Consulting.
Skills and Industry Experience
Michelle Steenvoorden has developed a strong skill set in customer success, customer support, and training throughout her career. She has a passion for working in fast-paced, dynamic environments and is adept at navigating the challenges faced by international organizations. Her experience includes leading teams and implementing best practices to drive performance and enhance client relationships.