Nina Rohden
About Nina Rohden
Nina Rohden serves as the Global Manager of Customer Service at Cleverbridge, a position she has held since 2023. With a background in hospitality management and extensive experience in customer service roles, she emphasizes effective communication and training to enhance organizational culture.
Current Role at Cleverbridge
Nina Rohden serves as the Global Manager Customer Service at Cleverbridge, a position she has held since 2023. In this role, she oversees customer service operations on a global scale, ensuring that the company's customer support meets high standards. Prior to this, she worked as the Customer Service Team Manager at Cleverbridge starting in 2020, where she was responsible for managing the customer service team and implementing strategies to enhance service delivery.
Previous Experience in Customer Service
Before joining Cleverbridge, Nina Rohden gained extensive experience in customer service roles. She worked as a Senior Customer Service Representative at Cleverbridge from 2015 to 2018, where she developed her skills in customer support. Additionally, she served as a Customer Service Trainer from 2018 to 2020, creating training manuals to enhance the skills of customer service representatives. Her background also includes a role as Assistant Restaurant Manager at Piccola Essen & Trinken from 2011 to 2015.
Management Experience
Nina Rohden has a solid background in management, having worked as the Manager of the Cafe and Cultural Area at Kölner Umsonstladen - Bürgerhaus MüTZe from 2008 to 2011. In this role, she was responsible for overseeing operations and managing staff. Additionally, she held the position of Reservation Manager Group & Trade Fairs at Lindner Hotels AG for one year in 2007-2008, where she managed reservations and coordinated events.
Educational Background
Nina Rohden studied at NH Köln City, where she focused on Hotel, Motel, and Restaurant Management. She completed her studies and achieved an Apprenticeship from 2002 to 2005. This educational foundation has equipped her with essential knowledge and skills relevant to her career in customer service and management.
Skills and Communication Philosophy
Nina Rohden possesses a diverse set of skills, including learning agility, influence, and empathy, which are essential for effective communication and leadership. She emphasizes the importance of listening and believes that effective communication can significantly enhance organizational culture and contribute to the success of business strategies.