Rachel Burnison
About Rachel Burnison
Rachel Burnison is a Technical Account Manager at Cleverbridge, where she has worked since 2023. She has a background in customer service and client success, with previous roles at Cleverbridge and experience in the food service industry.
Current Role as Technical Account Manager
Rachel Burnison currently serves as a Technical Account Manager at Cleverbridge, a position she has held since 2023. In this role, she focuses on providing technical support and guidance to clients, ensuring their needs are met effectively. Her experience in customer service and client success has equipped her with the skills necessary to manage client relationships and address technical inquiries.
Previous Experience at Cleverbridge
Rachel Burnison has a substantial history with Cleverbridge, having worked there for a total of five years. She began her tenure as a Customer Service Representative from 2017 to 2022, where she developed foundational skills in client interaction. Following this role, she transitioned to a Client Success Manager from 2022 to 2023, focusing on enhancing client satisfaction and success before moving into her current technical role.
Early Career at Jewel-Osco
Before her time at Cleverbridge, Rachel Burnison worked at Jewel-Osco in various capacities. She was a Salad Bar Attendant from 2013 to 2014 and later served as a Juice Bar Attendant from 2015 to 2016. These roles provided her with early customer service experience and the ability to work in fast-paced environments.
Education and Language Proficiency
Rachel Burnison studied at Carl Sandburg High School, graduating in 2012. She then attended Elmhurst College, where she earned a Bachelor's Degree in Spanish and French from 2012 to 2016. Her academic background has contributed to her strong proficiency in both languages, enabling her to communicate effectively with international clients and build relationships with native speakers.
Skills and Attributes
Rachel Burnison is recognized for her meticulous attention to detail and commitment to high standards in her work. Her ability to foster positive relationships with clients, particularly those who speak Spanish and French, enhances her effectiveness in her roles. These skills are integral to her success in managing client accounts and providing exceptional service.