Shirin Caiola
About Shirin Caiola
Shirin Caiola is a Customer Service Quality Analyst at Cleverbridge, where she has worked since 2012. She has previous experience in customer service roles at Adler's Foreign Books and Wall Street English, as well as serving as a team leader at Cleverbridge from 2007 to 2011.
Work at cleverbridge
Shirin Caiola has been employed at cleverbridge since 2012, serving as a Customer Service Quality Analyst. In this role, she focuses on ensuring high standards of customer service quality. Prior to this position, she worked as a Customer Service Team Leader at cleverbridge from 2007 to 2011. During her tenure, she contributed to the development and management of customer service strategies, enhancing overall customer satisfaction.
Previous Experience in Customer Service
Before joining cleverbridge, Shirin Caiola gained experience in customer service at Adler's Foreign Books in Evanston, Illinois, where she worked as a Customer Service Representative for six months in 2006. She also worked at Wall Street English in Mannheim, Baden-Württemberg, Germany, as a Personal Tutor and Language Assistant for four months in 2006. These roles provided her with foundational skills in customer interaction and support.
Education and Expertise
While specific educational details are not provided, Shirin Caiola's roles in customer service and language assistance suggest a background in communication and customer relations. Her expertise in quality analysis within customer service indicates a strong understanding of customer needs and service improvement strategies.
Background
Shirin Caiola has a diverse background in customer service across different countries. Her experience spans roles in the United States and Germany, showcasing her adaptability and ability to engage with a variety of customer demographics. This international experience has likely contributed to her skills in communication and service delivery.