Almir Silva
About Almir Silva
Almir Silva is the Director of Latam Customer Success at CleverTap, with extensive experience in customer success and IT management across various companies in Brazil. He has held significant roles at Salesforce and other organizations, while also contributing as a volunteer coach at Instituto Semear since 2017.
Current Role at CleverTap
Almir Silva serves as the Director of Latam Customer Success at CleverTap, a position he has held since 2023. In this role, he focuses on enhancing customer success and experience practices to support business growth in the Latin American region. His leadership aims to ensure that customers derive maximum value from CleverTap's offerings.
Previous Experience at Salesforce
Almir Silva has extensive experience at Salesforce, where he held multiple roles over several years. He worked as the Regional Vice President of Success Management from 2022 to 2023, and prior to that, he served as the Success Manager Director and LATAM Engagement Director for Professional Services from 2019 to 2022. His tenure at Salesforce involved managing customer success initiatives and driving engagement across the Latin American market.
Volunteer Work at Instituto Semear
Since 2017, Almir Silva has been involved as a Volunteer Coach at Instituto Semear in São Paulo, Brazil. In this capacity, he supports teams in their professional and career development, contributing to the growth of individuals and the community.
Educational Background
Almir Silva has a strong educational foundation with multiple degrees. He studied Business Administration with Systems Analysis at Faculdades Associadas de São Paulo, graduating in 1996. He also completed a Post Graduation in IT Network Computing at USP - Universidade de São Paulo from 2001 to 2003, and a Post Graduation in Business Management Strategy at Instituto Nacional de Pos Graduação from 1999 to 2000.
Certifications and Specializations
Almir Silva holds several specialized certifications that enhance his expertise in the field. These include certifications in Value Proposition & Design Thinking, five Salesforce certifications, ITIL, CoBIT, and Cybersecurity. His focus on Marketing and Information Technology, particularly in the Martech sector, complements his professional background.