Jai Parekh
About Jai Parekh
Jai Parekh is a Customer Success Manager with extensive experience in client relationship management across various industries. He has held positions at Gupshup, Freight Tiger, and CleverTap, and has a strong educational background in Marketing and Commerce.
Work at CleverTap
Currently, Jai Parekh serves as a Customer Success Manager at CleverTap, a position he has held since 2022. His role involves ensuring customer satisfaction and fostering strong relationships with clients. He is based in Mumbai, Maharashtra, India, and has been instrumental in driving customer engagement and retention strategies within the organization.
Previous Experience in Customer Success
Before joining CleverTap, Jai Parekh worked as a Customer Success Manager at Gupshup from 2021 to 2022, where he focused on enhancing customer experiences. Prior to that, he spent two years at Freight Tiger in the same role from 2019 to 2021. His experience in customer success spans multiple organizations, where he has developed skills in client relationship management.
Background in Business Development
Jai Parekh has a background in business development, having worked as a Business Development and Alliances Manager at Crown It (GoldVIP) from 2015 to 2017. In this role, he contributed to the growth of the business by establishing partnerships and exploring new market opportunities. His experience in this area complements his customer success expertise.
Education and Expertise
Jai Parekh holds an MBA in Marketing from IMT Nagpur, which he completed from 2013 to 2015. He also earned a BBA in Marketing from J D Birla Institute of Management between 2008 and 2011. His foundational education includes studying Commerce at Loreto House, where he achieved ISC. This educational background supports his proficiency in Sales and Marketing.
Skills in Client Relationship Management
Jai Parekh possesses a strong ability to build client relationships across various industries. His experience includes executing marketing campaigns, product demonstrations, BTL activations, and event curation. This skill set enables him to effectively engage with clients and understand their needs, contributing to successful customer outcomes.