Jose Luis Duarte Mesa
About Jose Luis Duarte Mesa
Jose Luis Duarte Mesa serves as the Customer Onboarding Tech Manager at CleverTap, where he has worked since 2022. He has a background in web and mobile application development, having held various roles in companies such as Traveler Assistance Services, Emerald Studio, and Experian.
Current Role at CleverTap
Jose Luis Duarte Mesa serves as the Customer Onboarding Tech Manager at CleverTap, a position he has held since 2022. In this role, he focuses on enhancing customer onboarding processes, specifically aiming to reduce the 'Time to Value' (TTV) for clients. His responsibilities include providing actionable insights to internal teams such as Customer Success, Product, and Engineering, based on customer interactions. He is based in Bogotá, Distrito Capital, Colombia.
Previous Experience in Technology Development
Prior to his current role, Jose Luis worked in various capacities in technology development. He was a Senior Developer at Traveler Assistance Services from 2018 to 2019 for 10 months. He also held positions as a Web & Apps Developer and Web & Apps Manager at Emerald Studio between 2015 and 2018. Additionally, he worked as a Mobile Application Developer at NETCOM S.A.S in 2020 and at PRAGMA S.A. from 2020 to 2022.
Educational Background in Multimedia Production
Jose Luis studied at Servicio Nacional de Aprendizaje (SENA) from 2014 to 2016, where he focused on Desarrollo de páginas web, contenido digital/multimedia y recursos informáticos, earning a Tecnólogo en Producción Multimedia. He furthered his education at Politécnico Grancolombiano, obtaining an Engineer's degree in Computer Software Engineering from 2019 to 2022.
Technical Skills and Contributions
Jose Luis has a strong technical background, particularly in frontend development and mobile application development. He has participated in technical discussions with customers to identify use cases and propose technical enhancements for company products. His experience across multiple roles has equipped him with the skills to contribute effectively to customer onboarding and technical support.