Mariana González Camarena
About Mariana González Camarena
Mariana González Camarena is a Customer Success Manager with extensive experience in various roles, including design and project management. She has a strong background in leadership, strategic initiatives, and product development, having worked at several companies in Mexico.
Current Role at CleverTap
Mariana González Camarena serves as a Customer Success Manager at CleverTap since 2023. In this role, she focuses on enhancing customer satisfaction and optimizing the user experience. Her responsibilities include managing client relationships and ensuring that customers derive maximum value from CleverTap's services. Mariana's expertise in customer success enables her to implement strategic initiatives that drive business performance.
Previous Experience in Customer Success
Before joining CleverTap, Mariana held multiple roles in customer success. She worked at Dinterweb as a Customer Success Manager and Team Lead from 2022 to 2023. Prior to that, she served as a Key Account Manager and Client Project Manager at Ezqualo Laboratorio Creativo from 2019 to 2021. Her experience in these positions involved managing client accounts and ensuring successful project delivery.
Educational Background
Mariana González Camarena studied at Universidad Autónoma de Querétaro, where she earned a Licenciatura in Diseño industrial y de productos from 2013 to 2018. Additionally, she pursued a Diplomatura in Gestión de Calidad, which she completed in 2019. Her educational background provides her with a solid foundation in design and quality management principles.
Skills and Expertise
Mariana possesses strong leadership and interdisciplinary collaboration skills. She has a proven ability to detect insights and achieve high-performance outcomes in product development. Her focus on implementing strategic initiatives has contributed to optimizing business performance. Mariana is also skilled in generating innovative solutions through a creative and social approach.
Professional Development and Workshops
In addition to her roles in various companies, Mariana has experience as a speaker, notably conducting a Design Thinking Workshop at Elica in 2018. This experience highlights her commitment to professional development and her ability to share knowledge in design methodologies. Her involvement in workshops reflects her dedication to fostering creativity and collaboration in the workplace.