Mihir Nadkarni
About Mihir Nadkarni
Mihir Nadkarni serves as the Associate Director of Customer Success at CleverTap, where he has worked since 2024. He has extensive experience in customer success and digital marketing, having held various roles in notable companies such as L&T Finance, Piramal Enterprises, and NOVARTIS Healthcare.
Work at CleverTap
Mihir Nadkarni currently holds the position of Associate Director of Customer Success at CleverTap, a role he has occupied since 2024. In this capacity, he manages a diverse portfolio of clients across various sectors, including OTT, fin-tech, health-tech, m-commerce, and food-tech. His responsibilities include facilitating webinars and training sessions as part of customer success initiatives, providing strategic insights, and monitoring metrics to assist clients in achieving their growth and retention objectives. Prior to his current role, he served as a Senior Customer Success Manager and a Customer Success Manager at CleverTap, accumulating a total of four years of experience within the company.
Education and Expertise
Mihir Nadkarni has a solid educational background in engineering and business. He earned a Bachelor of Engineering (B.E.) in Computer Science and Engineering from Father Conceicao Rodrigues College of Engineering, completing his studies from 2005 to 2009. He further advanced his education by obtaining a Master of Business Administration (M.B.A.) in Marketing from NMIMS Mumbai, where he studied from 2011 to 2013. Additionally, he completed his Higher Secondary Certificate (HSC) in Electronics at Ramnivas Ruia Junior College from 2003 to 2005. This combination of technical and business education supports his expertise in customer success and digital marketing.
Background
Mihir Nadkarni has a diverse professional background with experience in various roles across multiple industries. He began his career as a Systems Engineer at Infosys Technologies Ltd, where he worked from 2009 to 2011. Following this, he held positions such as Assistant Product Manager - Marketing at Boehringer Ingelheim and Multichannel Project Manager at Novartis Healthcare Private Limited. He also co-founded Bitgenie Research, where he served as a Growth Hacker and Global Business Development Lead. His earlier internships at L&T Finance, RPG Enterprises, and Future Group provided him with foundational experience in project management and digital marketing.
Achievements
Mihir Nadkarni has contributed significantly to customer success initiatives throughout his career. At CleverTap, he plays a key role in developing and implementing customer success strategies and events. He also mentors and onboards new customer success managers, helping to build a strong team. His experience managing client portfolios across various sectors demonstrates his ability to provide strategic insights and metrics monitoring, which are essential for client growth and retention. His background in digital marketing and business development further enhances his contributions to the field.