Niddhi Shah
About Niddhi Shah
Niddhi Shah serves as the Director of Customer Success Strategy & Operations at CleverTap, where she focuses on customer advocacy and product education. She has extensive experience in customer success roles across various companies, including CleverTap and Exterro, and is currently pursuing a Doctorate in Customer Experience & Digital Transformation.
Current Role at CleverTap
Niddhi Shah currently holds the position of Director of Customer Success Strategy & Operations at CleverTap, a role she has been in since 2023. Based in Toronto, Ontario, Canada, she is responsible for overseeing customer success initiatives and strategies. Her focus includes creating customer advocacy and enhancing product education for users. This position builds on her extensive experience in customer success management within the company.
Previous Experience at CleverTap
Niddhi Shah has had a significant tenure at CleverTap, having worked in various roles since 2019. She served as a Customer Success Manager for two years, followed by positions as Senior Manager and Associate Director in Customer Success Strategy and Operations. In total, her experience at CleverTap spans multiple years, during which she managed projects aimed at improving customer engagement and satisfaction.
Educational Background
Niddhi Shah has a strong educational foundation in engineering and business management. She earned a Bachelor's degree in Computer Engineering from Dwarkadas J. Sanghvi College of Engineering. She also holds a Master of Business Administration from Willamette University, where she studied Project Management, Business Analysis, and Marketing. Additionally, she is pursuing a Doctor of Business Administration at SP Jain School of Global Management, focusing on Digital Transformation and Customer Experience.
Professional Experience Prior to CleverTap
Before joining CleverTap, Niddhi Shah held various roles in different organizations. She worked as an Implementation Engineer at Exterro and as a Strategic Business Consultant at Salem-Keizer Transit. Additionally, she served as a Project Coordinator at Epiq and worked as a Business Strategist and Marketing Consultant at KOFFEETECH COMMUNICATIONS. Her diverse experience includes roles in operations analysis and client engagement.
Skills and Expertise
Niddhi Shah possesses a range of skills relevant to her roles in customer success and project management. She is proficient in SQL for developing Extraction Transformation and Load tools and creating reports. Her expertise includes implementing Software Development Life Cycle (SDLC) models and performing User Acceptance Testing (UAT). She is recognized for her analytical thinking and decision-making abilities, particularly in fast-paced environments.