Piyush Dutta
About Piyush Dutta
Piyush Dutta is a Senior Technical Account Manager at CleverTap, where he has worked since 2019. He has a background in software engineering and application development, with previous roles at Kuvera.in and FinoZen.
Work at CleverTap
Piyush Dutta serves as a Senior Technical Account Manager at CleverTap, a position he has held since 2019. In this role, he collaborates with various teams, including Support, Engineering, and Site Reliability Engineering, to ensure customer success during critical events and product launches. His efforts have contributed to maintaining a high customer satisfaction score of 4.8 out of 5. Dutta has also implemented automation strategies that have significantly reduced client workload and improved customer retention rates.
Previous Experience at Kuvera.in
Before joining CleverTap, Piyush Dutta worked at Kuvera.in as a Senior Software Engineer from 2018 to 2019 for a duration of 8 months. His role involved software development and engineering tasks, contributing to the company's technological advancements in the financial services sector. This experience in a fast-paced environment helped him build a solid foundation for his current technical account management position.
Background in Software Development
Piyush Dutta has a diverse background in software development, having worked as an Application Developer at FinoZen from 2016 to 2018 for 2 years. He also briefly served as an Android Developer at transportMitra in 2015 and completed a 4-month internship at Persistent Systems in the same year. These roles have equipped him with a broad skill set in application development and engineering.
Education and Expertise
Piyush Dutta earned a Bachelor's Degree in Computer Science from Manipal University, where he studied from 2011 to 2015. His educational background provided him with a strong foundation in computer science principles and practices, which he has applied throughout his career in various technical roles.
Achievements in Customer Success
In his role as a Senior Technical Account Manager, Piyush Dutta has achieved notable success in increasing the Annual Contract Value by at least 35% on account renewals. He has effectively advocated for customer needs across multiple work streams, ensuring continuous customer momentum and satisfaction. His focus on strategic relationship development has played a key role in enhancing client engagement and loyalty.