Sanjay Singh
About Sanjay Singh
Sanjay Singh is a Senior Manager of Onboarding & Implementation at CleverTap, where he oversees SMS and WhatsApp channel capabilities and consults clients on marketing best practices. He has extensive experience in technical support and operations, having held various roles at companies such as Tanla Platforms Limited and Karix Mobile.
Current Role at CleverTap
Sanjay Singh currently serves as the Senior Manager of Onboarding & Implementation at CleverTap, a position he has held since 2023. In this role, he is responsible for analyzing and resolving customer-reported issues related to SMS and WhatsApp delivery during the onboarding phase. He also consults clients on best practices for SMS and WhatsApp marketing, ensuring that clients are equipped with the necessary tools and knowledge for effective communication strategies. Additionally, he facilitates phone number procurement for clients and ensures proactive monitoring of their WhatsApp channel delivery performance.
Previous Experience at Karix Mobile
Prior to his current role, Sanjay Singh worked at Karix Mobile in various capacities from 2015 to 2020. He began as a Senior IT Engineer in Technical Support, IT & Operations, where he identified and addressed major issues to prevent future occurrences. He later advanced to Manager of Technical Support, IT & Operations, where he managed day-to-day operations and ensured that all incoming cases were addressed within prescribed service level agreements (SLAs). He also generated performance reports to track individual metrics and managed a team of 20 members, focusing on service continuity.
Experience at Tanla Platforms Limited
Sanjay Singh held the position of Manager - Technical Support, IT & Operations at Tanla Platforms Limited from 2020 to 2021. During his tenure, he was involved in analyzing and streamlining technical and operational processes. His efforts contributed to enhancing the overall efficiency of the support operations within the organization.
Educational Background
Sanjay Singh earned a Bachelor's degree in Information Technology from S.D.T Kalani College, where he studied from 2008 to 2012. He also pursued a Postgraduate Degree in Service Excellence at the Welingkar Institute of Management. His foundational education includes a Higher Secondary degree from S.D.T Kalani College and a High School diploma from Jai Hind Academy School.
Early Career at Silgate Solutions and Sitel Group
Sanjay Singh began his career at Silgate Solutions Ltd, where he worked as a Customer Service Representative and later as a Verification Officer from 2009 to 2012. He then joined Sitel Group as a Senior Customer Service Associate from 2012 to 2015, where he provided first-level technical support on Dell products using documented procedures and tools. His early roles helped him develop strong customer service and technical support skills.