Sanya Mittal
About Sanya Mittal
Sanya Mittal is a Customer Success Manager at CleverTap in Mumbai, India, where she has worked since 2021. She has a background in digital marketing and customer engagement, with previous roles at Cognizant and Galaxy Automation.
Work at CleverTap
Sanya Mittal has been serving as a Customer Success Manager at CleverTap since 2021. In this role, she focuses on enhancing customer satisfaction and product adoption. She previously worked as a Customer Success Engineer at CleverTap from 2019 to 2021, where she contributed to onboarding new customers and ensuring they derive maximum value from the product. Her responsibilities include decreasing customer churn and increasing upsell opportunities by maximizing product adoption across various business sectors, including e-commerce, gaming, and health-tech.
Previous Experience
Before her tenure at CleverTap, Sanya Mittal worked at Cognizant as a Programmer Analyst for four months in 2019. She also held the position of Training Analyst at Cognizant from 2018 to 2019 for one year. In addition, she completed a six-month Advisory Internship at Galaxy Automation Pvt Ltd in 2017 and worked as a Project Trainee at HDFC Securities for five months in the same year. Her diverse experience across these roles has equipped her with valuable skills in customer success and technical analysis.
Education and Expertise
Sanya Mittal completed her Bachelor of Technology in Computer Engineering at NIIT University from 2013 to 2017. Prior to that, she attended Delhi Public School Pune, where she achieved her High School education from 2007 to 2013. She has developed expertise in use-cases and trend analysis within the digital marketing space, focusing on enhancing brand value for businesses. Her educational background and professional experience have contributed to her proficiency in customer success strategies.
Achievements
Sanya Mittal was awarded the CleverTap GEM award for the year 2020-21, recognizing her contributions and performance within the company. This award highlights her commitment to customer success and her ability to drive product adoption and customer satisfaction effectively.