Shourya Saha
About Shourya Saha
Shourya Saha serves as the Vice President of Global Customer Support at CleverTap, where he leads a delivery unit focused on operational scalability and strategic planning. With extensive experience in customer support and management across various companies, he has a strong track record in driving revenue growth and client acquisition.
Work at CleverTap
Shourya Saha serves as the Vice President of Global Customer Support at CleverTap, a position he has held since 2022. In this role, he leads a delivery unit that emphasizes operational scalability and strategic planning. His responsibilities include collaborating with the Chief Executive Officer and business leadership to drive revenue growth and enhance client acquisition. Saha's focus on delivering innovation and value to customers and stakeholders is central to his approach at CleverTap.
Previous Experience in Customer Support
Before joining CleverTap, Shourya Saha held several key positions in customer support across various companies. He worked as Vice President of Global Customer Support at yellow.ai for three months in 2021-2022. Prior to that, he was the Associate Director at Sprinklr from 2016 to 2018 and served as a Product Support Manager at the same company for seven months in 2015. His experience also includes roles at Flock as Head of Customer Support from 2019 to 2021 and at IPsoft as Manager from 2012 to 2015.
Career Background
Shourya Saha began his career in customer support at Sutherland Global Services as a Team Leader from 2004 to 2007. He then transitioned to IBM Daksh as an Assistant Manager for seven months in 2007. Following this, he worked at KPIT Cummins as a Team Manager from 2007 to 2011 and at Red Hat as a Supervisor for eight months in 2011-2012. His diverse background has equipped him with extensive knowledge and skills in the customer support domain.
Education and Expertise
Shourya Saha possesses a strong foundation in customer support and operational management. His expertise lies in maximizing investments and improving efficiencies within the Software as a Service (SaaS) industry. His career trajectory reflects a commitment to delivering high-quality support and driving strategic initiatives that benefit both customers and organizations.