Shruti Awasthi
About Shruti Awasthi
Shruti Awasthi is the Associate Director of Managed Services at CleverTap, where she has worked since 2023. With a background in software engineering and management, she specializes in designing customized CCaaS strategies to improve customer experience and agent efficiency.
Work at CleverTap
Shruti Awasthi has been serving as the Associate Director of Managed Services at CleverTap since 2023. In this role, she focuses on implementing Contact Center as a Service (CCaaS) solutions that enhance customer experience and maximize agent efficiency. Her expertise in designing customized CCaaS strategies allows her to address the unique business needs of clients effectively.
Previous Experience
Before joining CleverTap, Shruti Awasthi held several positions in the technology and consulting sectors. She worked at iGATE as a Software Engineer from 2008 to 2011. Following this, she served as a Software Analyst at BNY Mellon from 2011 to 2014. Shruti then transitioned to Société Générale as a Technical Lead for 8 months in 2014. She later joined ZS Associates as a Business Consultant from 2016 to 2019. Prior to her current role, she worked at Sprinklr in various capacities, including Associate Director, Manager, and Client Lead in Managed Services.
Education and Expertise
Shruti Awasthi holds a Bachelor of Engineering (B.E) in Electronics & Telecom from G.H. Raisoni College of Engineering. She furthered her education with a Master of Business Administration (MBA) in Information Management from SPJIMR SP Jain Institute of Management & Research. Additionally, she completed an Advanced Program in Information Management at Texas McCombs School of Business. Her educational background supports her specialization in CCaaS strategies and her commitment to continuous improvement.
Skills and Specializations
Shruti Awasthi specializes in designing customized CCaaS strategies tailored to meet the unique business needs of clients. She focuses on leveraging AI to enhance customer experience and maximize agent efficiency. Her strategic problem-solving skills enable her to address complex challenges at the enterprise level, reflecting her strong commitment to lifelong learning and skill enhancement.