Sunny Makkar
About Sunny Makkar
Sunny Makkar serves as the Regional Head of Customer Success at CleverTap, bringing extensive experience in customer engagement and retention strategies within the enterprise SaaS sector. His career includes roles at Netcore Solutions, Bharti Airtel, and InterCall, along with a solid educational background in commerce and business management.
Current Role at CleverTap
Sunny Makkar serves as the Regional Head of Customer Success at CleverTap, a position he has held since 2023. In this role, he focuses on enhancing customer engagement and retention strategies within the enterprise SaaS sector. His responsibilities include overseeing customer success initiatives and ensuring that clients derive maximum value from CleverTap's solutions.
Previous Experience at Netcore Solutions
Prior to his current role, Sunny worked at Netcore Solutions as a Senior Manager from 2019 to 2021. During his two-year tenure in Gurgaon, India, he contributed to customer success strategies and managed key accounts, further developing his expertise in customer engagement.
Professional Background in Telecommunications
Sunny has extensive experience in the telecommunications sector, having worked at Bharti Airtel Limited as an Account Manager from 2007 to 2010 and later as a Solutions Architect for Unified Communications from 2015 to 2016. His roles involved managing key accounts and providing technical solutions, showcasing his proficiency in solution selling.
Educational Qualifications
Sunny Makkar holds a Bachelor of Commerce (B.Com.) degree from Delhi University, which he completed from 2004 to 2007. He furthered his education with an MBA from Shobhit University, studying Sales and Marketing from 2010 to 2012. Additionally, he completed his 10+2 education at Symbiosis and attended Lancer's Convent Public School for his foundational studies.
Expertise in Customer Success
Sunny possesses significant expertise in engagement and retention strategies, particularly within the enterprise SaaS sector. His experience spans both sales and account management roles, contributing to a comprehensive skill set in customer success. He has a strong background in unified communications, indicating his technical proficiency in this area.