Swati Sharma
About Swati Sharma
Swati Sharma is a Senior Customer Success Manager at CleverTap, with a diverse background in marketing and customer success across various industries. She holds an MBA from MICA and has experience in roles ranging from programming intern to head of marketing, showcasing her technical and creative skills.
Work at CleverTap
Swati Sharma currently serves as a Senior Customer Success Manager at CleverTap, a position she has held since 2024. Prior to this role, she worked as a Customer Success Manager at the same company from 2022 to 2023. In her current role, she manages a portfolio of clients in the Middle East, overseeing accounts with a total value exceeding $1 million. Her responsibilities include ensuring customer satisfaction and driving product adoption.
Education and Expertise
Swati Sharma holds a Master of Business Administration (MBA) from MICA | The School of Ideas, where she specialized in Advertising and Brand Management, as well as Digital Communications Management, from 2018 to 2020. She also earned a Bachelor of Technology (B.Tech) in Computer Science from Hansraj College, completing her studies from 2013 to 2017. Her educational background equips her with a blend of technical and marketing skills.
Background
Swati Sharma began her career as an Information Technology Trainee at CMPDI in 2016. She later gained experience as a Programming Intern at BIG FM in 2019. In 2020, she co-founded Ad Pundits and held the position of Head of Marketing at Lomos Enterprises Private Limited for one month. She then joined CARS24, where she served as Deputy Manager - Marketing from 2020 to 2022 and later as Marketing Manager in Australia for four months in 2022.
Achievements
Throughout her career, Swati Sharma has developed a diverse skill set that includes CRM strategy, brand enthusiasm, and social media strategy. She has engaged in various creative pursuits, including poetry, and has a passion for food, reflecting her well-rounded personality. Her roles have allowed her to combine her technical expertise in computer engineering with her marketing and customer success responsibilities.