Lillian Kwang
About Lillian Kwang
Lillian Kwang serves as the Customer Success Lead at ClimateAI, where she focuses on building climate resilience in supply chains. She has a diverse professional background, including roles at Amazon Web Services, KPMG, and Betterworks, and holds an MBA from MIT Sloan School of Management.
Current Role at ClimateAI
Lillian Kwang serves as the Customer Success Lead at ClimateAI, a position she has held since 2022. In this role, she collaborates with a diverse team of entrepreneurs, scientists, and engineers to tackle challenges related to climate change. Her work focuses on building climate resilience in supply chains, particularly in the food, water, and energy sectors. The team at ClimateAI aims to achieve zero loss of lives, livelihoods, and nature due to climate change.
Previous Experience in Customer Engagement
Before joining ClimateAI, Lillian Kwang worked as an Engagement Manager at Betterworks from 2018 to 2020 in the Greater New York City Area. She also held the position of Senior HR Consulting Benefits Analyst at Willis Towers Watson from 2011 to 2016, where she contributed for five years in the San Francisco Bay Area. These roles provided her with extensive experience in customer engagement and human resources consulting.
Educational Background
Lillian Kwang holds a Master of Business Administration (MBA) from MIT Sloan School of Management, where she studied from 2020 to 2022. Prior to her MBA, she earned a Bachelor of Science in Business Administration with a concentration in Strategic Management and a Bachelor of Arts in Psychology from the University of Southern California. She also attended The Webb Schools for her earlier education.
Internship Experience
Lillian Kwang has completed several internships that have contributed to her professional development. In 2021, she worked as a Senior Program Manager Intern at Amazon Web Services (AWS) for two months, focusing on strategic analysis planning and execution. Additionally, she interned at TortoiseEcofin as an ESG Intern and at Ceres Imaging as a Product Management Intern, both in 2021 for two months each. In 2022, she also served as a Thailand ESG Strategy Intern at Sea for one month in Bangkok.
Career Progression
Lillian Kwang's career has progressed through various roles in customer success, engagement management, and consulting. She began her professional journey as an Academy Associate at Ferrazzi Greenlight from 2010 to 2011. Following this, she spent five years at Willis Towers Watson and two years at KPMG as a Senior Associate in Strategy - M&A Services. Her diverse experiences have equipped her with a strong foundation in customer success and strategic management.