Richard Malach Fuller
About Richard Malach Fuller
Richard Malach Fuller is a Client Success Manager with extensive experience in managing client relationships and technical support. He holds a Bachelor's degree in Political Science and has worked in various roles within the digital advertising and marketing industry since 2009.
Work at Clinch
Richard Malach Fuller has been serving as a Client Success Manager at Clinch: Omnichannel Personalization since 2021. In this role, he focuses on helping clients achieve their goals by optimizing campaigns through Clinch's omnichannel personalization technology. His responsibilities include managing client relationships, ensuring successful end-user implementation, and providing training. Fuller's expertise in the digital advertising and marketing industry allows him to deliver tailored solutions that meet client needs.
Previous Experience in Client Success Management
Prior to his current role at Clinch, Richard Malach Fuller worked as a Senior Client Success Manager at Thunder since 2017. In this position, he has developed strong skills in managing client relationships and providing support to ensure client satisfaction. Before joining Thunder, he was a Technical Consultant Team Lead at Sprint from 2011 to 2015, where he led a team in delivering technical support and solutions in the Portland, Oregon area.
Education and Expertise
Richard Malach Fuller studied at Portland Community College, where he earned an Associate of Arts (A.A.) degree between 2012 and 2014. He then attended Portland State University, obtaining a Bachelor's degree in Political Science from 2012 to 2016. His educational background has enhanced his analytical and critical thinking skills, which he applies in his professional roles. Fuller's core competencies include communication, team building, and technical support, which facilitate effective collaboration with stakeholders.
Background in Technical Support and Documentation
Richard Malach Fuller has a background in technical support and documentation. He worked as a Technical Support Analyst at Office Ally from 2009 to 2011, providing technical assistance to clients. Following this, he served as a Documentation Analyst at ShopKeep from 2015 to 2017, where he focused on creating and managing product documentation. His experience in these roles has contributed to his comprehensive understanding of client needs and technical processes.
Industry Experience and Skills
With over 6.5 years of experience in managing client relationships, Richard Malach Fuller has developed a strong foundation in the digital advertising and marketing industry. He leverages extensive knowledge of the AdTech and MarTech landscape to deliver results for clients. His passion for helping clients optimize their campaigns is evident in his approach to client success management, where he emphasizes collaboration and effective communication.