Alex Paz Barreiras
About Alex Paz Barreiras
Alex Paz Barreiras serves as a Senior Customer Success Operations Specialist at Clio - Cloud-Based Legal Technology, where he has worked since 2022. He has extensive experience in customer success roles, having previously held various positions at Clio and other companies, contributing to product launches and operational improvements.
Work at Clio
Alex Paz Barreiras currently serves as a Senior Customer Success Operations Specialist at Clio, a cloud-based legal technology company, since 2022. Prior to this role, Alex held various positions within Clio, including Customer Success Operations Specialist and Customer Enablement Operations Specialist, starting in 2020. Alex's tenure at Clio has been marked by significant contributions to product launches and operational improvements, enhancing customer retention and service delivery.
Education and Expertise
Alex Paz Barreiras earned a Bachelor of Arts (BA) from the University of Waterloo, completing a program that included Arts and Business Honours with a co-op designation, Legal Studies Honours, and a Sociology Honours Minor. This educational background provides a foundation in both business operations and legal studies, equipping Alex with the skills necessary for roles in customer success and operations within the legal technology sector.
Background
Before joining Clio, Alex Paz Barreiras gained diverse experience across various organizations. Alex worked as a Software Trainer at Springer-Miller Systems, a Business Development Representative at Vidyard, and held several roles in marketing and fundraising. This varied background has contributed to a well-rounded skill set in customer engagement, training, and operational efficiency.
Achievements
During Alex's time at Clio, several initiatives were implemented that significantly impacted the company's operations. Alex played a key role in launching Clio Payments and Clio Personal Injury products, which expanded the company's offerings. Additionally, Alex introduced Clio's first company-wide Retention, Refund, and Discount Policy and implemented a Customer Success qualified leads program, both of which enhanced customer retention and revenue generation strategies.
Professional Development
Alex Paz Barreiras has consistently focused on improving customer success operations throughout their career. This includes operationalizing new functions within the Customer Success team, such as Retention and Payment Operations. Alex's efforts in implementing tools like ChurnZero have been pivotal in enhancing customer retention and reducing churn, demonstrating a commitment to organizational efficiency and customer satisfaction.