Alex Vega
About Alex Vega
Alex Vega serves as an Intermediate Onboarding Specialist at Clio, where he has worked since 2021. He holds a Bachelor of Arts in Anthropology and Archaeology from Simon Fraser University and has previous experience in customer support and legal administration.
Work at Clio
Alex Vega has been serving as an Intermediate Onboarding Specialist at Clio - Cloud-Based Legal Technology since 2021. In this role, he is responsible for facilitating the onboarding process for new clients, ensuring they understand and can effectively utilize Clio's legal technology solutions. Prior to this position, he worked as a Customer Onboarding Specialist from 2020 to 2021, and as a Customer Support Specialist from 2018 to 2020, both at Clio in Burnaby, British Columbia. His experience at Clio spans three years, contributing to the company's mission to enhance legal practice through technology.
Education and Expertise
Alex Vega earned a Bachelor of Arts (B.A.) degree in Anthropology and Archaeology from Simon Fraser University. His studies spanned from 2011 to 2016, providing him with a strong foundation in research, analytical skills, and an understanding of human behavior. This educational background supports his work in onboarding and customer success, as it equips him with the ability to understand client needs and foster effective communication.
Background
Before joining Clio, Alex Vega gained diverse experience in customer support and legal administration. He worked as a Customer Success Intern at Oristand for six months in 2016, where he contributed to customer engagement strategies. He also held positions as a Legal Administrative Assistant at Roper Greyell LLP and Quay Law Centre, providing him with insights into the legal industry. Additionally, he served as a Shift Team Lead at the Simon Fraser Student Society from 2013 to 2017, where he developed leadership and team management skills.
Career Progression
Alex Vega's career at Clio reflects a clear progression in roles related to customer support and onboarding. He started as a Customer Support Specialist in 2018, transitioned to a Customer Onboarding Specialist in 2020, and currently holds the position of Intermediate Onboarding Specialist. This trajectory showcases his commitment to professional growth and his ability to adapt to the evolving needs of the company and its clients.