Alexander Mak
About Alexander Mak
Alexander Mak is an Intermediate Business Analyst at Clio, where he has developed key performance indicators and implemented a weekly business review process. He has a diverse background in various analytical and managerial roles across multiple companies, including Apple and Fantasy Entertainment.
Work at Clio
Alexander Mak currently serves as an Intermediate Business Analyst at Clio, a cloud-based legal technology company, since 2021. In this role, he has created and implemented the first executive team weekly business review (WBR), focusing on inputs rather than outputs. He regularly conducts deep dives into Clio's core business, providing findings and opportunities for senior leadership review on a monthly basis. Previously, he held multiple positions at Clio, including Voice of the Customer Insights Analyst and Customer Success Trainer, contributing to various projects that improved internal processes and reporting.
Education and Expertise
Alexander Mak studied at Simon Fraser University, where he earned a Bachelor's degree in Economics and a Minor in Kinesiology from 2008 to 2013. He also completed a Certificate in Applied Human Nutrition during his time at the university. This educational background provides him with a solid foundation in analytical skills and human behavior, which he applies in his current role as a business analyst.
Background
Before his current position at Clio, Alexander Mak held various roles in different organizations. He worked at Apple as a Technical Specialist and Specialist from 2011 to 2017, where he gained experience in customer service and technical support. He also served as a Manager at Fantasy Entertainment for one year in 2009. His early work experience includes roles at LOC as a Personal Health Consultant and at Shoppers Drug Mart as a Cashier and Store Merchandiser.
Achievements
During his tenure at Clio, Alexander Mak developed over 50 key performance indicators (KPIs) for the weekly business review, emphasizing quality, efficiency, productivity, and capacity. He identified limitations in product reporting and created a new model for internal teams to address ongoing issues. Additionally, he initiated an alignment project between marketing, sales, revenue operations, and finance to enhance understanding of the entire conversion funnel.